Sales Assistant (Female)

Introduction

The Advertiser is a Warehouse Operator dealing in building and Construction materials in Ikorodu Area, Lagos, Nigeria. The Advertiser is seeking to fill the vacant position of  Sales Assistant in their warehouse in Ikorodu, Lagos. The role of Sales Assistant in the establishment is a  crucial role one in that successful candidate will provide support to the the Sales Team, ensuring a positive customer experience, and contributing to the overall success of the business.  Below is a list of job profiles and responsibilities typically associated with this role:

1. Customer Service:

   • Greet and assist customers in a friendly and approachable manner.
   • Answer customer inquiries and provide information about products and services.
   • Ensure a positive and personalized shopping experience for customers.

2. Product Knowledge:

   • Develop a thorough understanding of the products or services offered by the retail establishment.
   • Stay updated on product features, specifications, and promotions.

3. Sales Support:

   • Assist the sales team in achieving sales targets and goals.
   • Handle transactions, process payments, and issue receipts.
   • Maintain accurate and organized sales records.

4. Merchandising:

   • Assist with merchandising activities, including product displays, arrangement, and replenishment.
   • Ensure that products are well-presented and adhere to the visual merchandising standards.

5. Inventory Management:

   • Monitor and report on stock levels, helping to prevent stockouts or overstock situations.
   • Conduct regular stock checks and assist in the inventory management process.

6. Cross-Selling and Up-Selling:

   • Recommend additional products or services to customers to enhance their shopping experience.
   • Encourage customers to consider complementary or higher-value items.

7. Customer Feedback:

   • Collect and relay customer feedback to management.
   • Address customer concerns or escalate issues to the appropriate personnel.

8. Store Maintenance:

   • Keep the sales area clean, organized, and well-maintained.
   • Ensure that shelves and displays are tidy and stocked appropriately.

9. Promotions and Sales Events:

   • Participate in and promote sales events, discounts, and promotional activities.
   • Assist in setting up promotional displays.

10. Team Collaboration:

    • Collaborate with other sales assistants and team members to achieve common goals.
    • Communicate effectively with colleagues and share relevant information.

11. Adherence to Policies:

    • Adhere to company policies, procedures, and guidelines.
    • Ensure compliance with security and loss prevention measures.

12. Cash Handling:

    • Handle cash, credit, and other forms of payment accurately and securely.
    • Reconcile cash drawers and report any discrepancies.

13. Product Returns and Exchanges:

    • Process returns and exchanges following established policies.
    • Provide assistance to customers with product-related issues.

14. Training and Development:

    • Participate in training sessions to enhance product knowledge and customer service skills.
    • Stay informed about industry trends and retail best practices.

15. Opening and Closing Duties:

    • Assist with opening and closing procedures, including securing the premises and performing necessary tasks.

16. E-commerce Support (if applicable):

    • Assist with online orders, returns, and customer inquiries related to the e-commerce platform.

Remunerations

The remunerations attached to this post is very attractive. It includes Monthly Salaries, performance driven incentives, 13th month etc

Please Note: Only applicants who reside within Ikorodu will be shortlisted for interview, please.